Terms and Conditions

Effective Date: August 1, 2025

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Welcome to Who Stole the Cookie! These Terms and Conditions (“Terms”) govern your use of our website, services, and purchases from [www.whostolethecookie.ca (the “Site”), operated by Who Stole the Cookie, a business registered in Canada.

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By accessing or using our Site, placing an order, or interacting with us, you agree to be bound by these Terms. Please read them carefully.

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1. Eligibility

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To use our Site or make a purchase, you must:

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• Be at least the age of majority in your province or territory of residence

• Provide accurate and complete information

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2. Products and Services

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We sell handmade cookies and related products, subject to availability. We reserve the right to:

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• Limit the quantities of any products we offer

• Discontinue any product at any time

• Refuse any order you place with us

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All product descriptions and prices are subject to change without notice.

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3. Allergen Notice

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Our cookies are made in a facility that may handle common allergens, including:

• Wheat

• Eggs

• Dairy

• Nuts and tree nuts

• Soy

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We do our best to label ingredients accurately but cannot guarantee allergen-free products. Please consume at your own discretion.

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4. Pricing and Payment

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All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. Payment must be made at the time of purchase using one of the accepted payment methods. We use secure third-party payment processors (e.g., Stripe, PayPal).

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We are not responsible for errors in pricing or product information.

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5. Shipping and Delivery

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We ship across Canada using third-party carriers. Delivery times are estimates only. We are not liable for delays or lost shipments once your order leaves our facility.

You are responsible for providing an accurate shipping address. Undeliverable or returned packages may be subject to additional fees.

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6. Refunds and Returns

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Due to the perishable nature of our products, all sales are final. However, if you receive a damaged or incorrect order, please contact us within 48 hours of delivery with photos, and we will work to resolve the issue.

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7. Use of Website

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You agree not to:

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• Use the Site for unlawful purposes

• Post or transmit harmful content (e.g., malware, spam)

• Copy or use any content or materials from our Site without written permission

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All content on the Site (including images, logos, and product descriptions) is the intellectual property of Who Stole the Cookie.

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8. Privacy

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Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you agree to our privacy practices.

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9. Limitation of Liability

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To the fullest extent permitted by Canadian law, we are not liable for:

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• -Any indirect, incidental, or consequential damages

• Any issues arising from improper use or storage of our products

• Any allergic reactions or health concerns unless due to gross negligence

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10. Governing Law

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These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Any disputes shall be resolved in the courts of Ontario.

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11. Changes to These Terms

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We may update these Terms from time to time. Changes will be effective immediately upon posting on our Site. It is your responsibility to review the Terms regularly.

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12. Contact Us

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If you have any questions or concerns about these Terms, please contact us:

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Who Stole the Cookie
Email: whostolethecookie8@gmail.com
Phone: 519-831-4794
Mailing Address: 7301 Side Road 4, Elora, ON  N0B 1B0

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